Cause his photo shows a like kind of item but not the brand or pattern I sent. What if the buyer is not trying to rip you off but simply made a mistake? Thx for the link to reporting a buyer theres a couple people I need to report. Buyer contacts me today. That necklace couldn't have come from me. IN THE LAST STRIDE. Once payment is confirmed you ship it promptly. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The item could have gotten mixed up during a customs check? Do not do that. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? They can claim the item was not received, claim a refund and make off with the expensive item. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Do I have to go ahead and refund no matter the circumstance? He sent photo of item receivedit is not the item i sent. I have no idea how to get on the phone with a live human being? It is a site to get quality at the best price and sometimes I make 50 cents. Gift card scammers reach out to victims by phone, email, or social media. Only first-class mail can be certified. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Dispute the refund. Hey Im kind of new to mercari and Im really nervous. As you sent it recorded delivery I am assuming it had some value to it. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I ended up having to give a refund in fear the buyer is going to give me bad feedback. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). I also ask if you have me mixed up with another seller you've purchased from recently. 09-10-2020 Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Someone did this to me a few months ago. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? . Has she possibly got you mixed up with a different seller ? That photo looks like your shipping label stuck on top of another shipping label. Just thought Id share. Other platforms I never had a problem with over 6 years. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I'll go over how it happened, what I did to fix it, and how you can. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I wanted to get some advice before I contacted, but I had planned to, yes. Message 1of 30 Case in point; I sold a wallet described as new in the box recently. Thanks for the reply. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. I'll have to ask her what she sees different because I know it's the same. 26-05-2020 Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. 26-05-2020 09-10-2020 Does it look like your packaging, apart from the labels and the stickers? So Im hoping he doesnt return anything. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. ive had power sellers defraud me for a 50 cent lowes coupon. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Disputing the chargeback can take a lot of time and hassle on your behalf. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Once I listed a new in box item as white when it was really blue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Yet fight is not over, lets see what happens next. It sucks. How do i handle this? Aamzon advised we can do what we want. You take pics of box, item and serial number? But obviously I cant prove that. 2. Is it not possible to take pics of item A and still send B? What should I do? Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Its the reason Im looking into EBay Protection Program right now. The buyer received the wrong item. I take pics and and email amazon all the details of before and after and the condition it is come back - 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Never saw it in my life. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Press question mark to learn the rest of the keyboard shortcuts. Do you have the number? But the fact that she specifically took a photo of the top tells me it was meant for me. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I sold an item for $55 and they sent a return saying I didnt send the right item. Those labels are a lot bigger and I never cut them to a smaller size. what is beyond infinity most expensive car ticket. Just trying to understand. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. To cancel your order: Go to My Purchases. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Put it in a bag took pics opened case and returned back explained. And while I'll be cordial, it doesn't bode well. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Finish enrollment at any CLEAR airport location next time you fly. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yes it would add cost. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). If not, fuck them and continue onto arbitration per their terms and conditions. Help for buyers and sellers. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. That's why I thought maybe they mislabeled. Copy and save both forms before submitting them. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. By ARTHUR WRIGHT. Both early political pieces. Parcel comes back, buyer is less than helpful, I refund, get a neg. He immediately cancels the order and requests a refund. A collectable which I still have. They look the same to me.. on document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. 26-05-2020 Check out this video to understand how dimensional weight is measured when shipping. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I have been talking to someone with same story Im trying to buy a car. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! In this case, the purchase may be completed without flaw. If they bring eBay into this, do I stand any chance at all? Cookie Notice I responded to the return but Im really freaking out. If the package was mixed up, it would have happened there. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Honest mistakes happen. The final resort is to submit a missing mail search. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. No they dont. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. What can I do in this situation to avoid loosing $900 and the item as well? A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. For approved returns, Mercari provides a free shipping label to the Buyer. E bay in many cases are making more profit than the sellers. If the package was mixed up by GSP, then they should handle it. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Glad you at least eventually prevailed. Do not refund half. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Press J to jump to the feed. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Example: The listing said "new," but the item was clearly used. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Refund, repair or return. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. If they do then you have to either refund or call eBay and try to make your case. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Always think like a big retailer. I'm based in the UK I had two items sell on the same day, both with InPost delivery. If the item is sold for more than $750 the item must have signature delivery proof. I asked for a picture from the buyer and it was some plastic item. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). I agree. I have 100% seller feedback. This is the message:Just wanted to say that the item I received was not this one. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. There is no way to dispute a transaction once its finalized in this way. Press question mark to learn the rest of the keyboard shortcuts. Report a buyer if you think they have acted illegally or fraudulently here. Most of them are happy new year banners being returned in Febuary. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Privacy Policy. Am I supposed to follow up with Royal Mail or it is now his responsibility? 06:44 AM eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. It also looks like the original label is a printed label, cut out and then taped on. 10/31/2020 at 3:54 pm #83017 Antique Frog 05:05 PM. 04:02 PM. Our app will file a claim in your stead, saving you time and a potential headache. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Put your blame where it belongs with Chinese sellers! He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Is it possible they received it from another seller? I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. So unfair. 04:18 PM I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. All rights reserved. . There's usually another new label then. The Fragile stickers could have been added at the GSP. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Same thing just happened to me and I was able to keep the earning. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Paid a tailor 4.50 repaired it and sent back with DPD signed for. From the "Reason for replacement" drop-down menu, select "wrong item was . Loophole on eBay! The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Copyright 1995-2023 eBay Inc. All Rights Reserved. But I would think it is more likely a customs thing. on However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips All such complaints from sellers are simply ignored, as profit takes precedence over reason. I will try to ask the questions? As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? 26-05-2020 That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? A buyer happily purchases your item. Create an account to follow your favorite communities and start taking part in conversations. In my experience, the wait times are usually short and they do call within the estimated time. Explain that you used a box, not an envelope, if that is the case. I suspect someone may have been tampering with mail and package in the delivery system. did said person say they woud send you the motorcycle and the title and then you would have to pay? Sucks!! I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Otherwise, you can also restart the laptop just by pressing the power button. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. I told Ron that this was, "pardon my French, absolute bullshit." I have multiple people selling my exclusive product for less that I sell it for on Ebay. The scammer will ask for the victims gift card number to use as payment. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. Answer (1 of 4): Hi. How do you prove you sent A? 01:24 PM. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. But they said flat out "we don't mix up packages" and reiterated. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. I lost my appeal. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. This was shipped by Global Shipping Program. You are welcome to file claims and police reports. This is what it takes to get ebay to appeal a return in your favor. Those are not indicative of any scam. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. It is better to talk with them first before doing this. I will report this to the post master. Am I going to be screwed out of $55? Yeah you filing that stuff 100% does nothing. You can ask the customer to return the item, but he has no legal obligation to do so. Im concerned this is a scam. But just the thought of it would scare a lot of scammers into stopping this shit. Cheaper seller scam: As its a scam, you will never see your money or your items again. So it sucked having a negative mark on my account but it was the only thing I could do. I guess it depends on whether the item they are sending back is worth paying the shipping on. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. You can always appeal later. Two moths ago, a parcel comes back. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. 1. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Lol either way I wasnt surprised. As you say, I would explain to the buyer that different computers and devices show colours differently. This has happened a couple of times to us over the years, all part of selling on line Im afaid . hipcamp whidbey island,
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