We keep your money in our escrow account for 14 days after delivery of your watch. Only then do we send the money to the dealer. What securities do the sellers on the platform have? They will take no responsibility for this, they hold no insurance for occasions like this. I don't understand why this info is needed and never heard of a this being necessary for online purchases. They do not have their customers best interests in their company protocols according to my experience with them. Be aware! The exact same one, same serial number etc. This is why it is so surprising when Chrono24 does things that make it seem like this only applies to its users and not themselves. I'm waiting already 10 days for them to answer and they replied today asking to call them so that the consultant can dial in wire department team member to help answer my request..is there any institution where i can file official complaint about bank not able to investigate and trace the funds? The company left an official comment to this complaint. The notification is just a way to get commissions for watches that are sold outside the platform. If a transaction takes place off the platform, the transaction is between the buyer and the seller and Chrono24 has no part in it. chrono24 payment is being verified. I am so glad that I have read all these complaints because I wanted to buy a very very expensive watch costing upwards of $85, 000 through Chrono 24 and now I will not do so after reading all these horror stories. I contacted Chrono 24 and they were not helpful in explaining how this happened. Chrono24 provides Escrow Service for free. There are a lot of excellent deals from some very reputable sellers. The secondhand watch market (which Chrono24 targets) doesnt work with huge margins. Totally different model than the advertised one. Check Chrono24's website to see if they have updated their PayPal policy since then. We make safe shipping arrangements for your convenience from Baton Rouge, Louisiana If chrono24 and/or the vendor refuse to issue a full refund for a return, just tell them you are going to dispute the charge with your credit card company in order to receive a chargeback. It doesnt cost anything to list your watch other than a few minutes spent setting up your listing. While your bank account is being verified, you must continue to request benefits weekly and certify your eligibility using TeleCert or UI Online. They quickly realized that the update was a huge mistake and went back to displaying the information about the sellers again. Thanks for that insight! Its absurd, but more absurd is that its been more then 2 months in emails, phone calls At the end and till today (28/04/2022) the problem isnt solved and I dont have my money back. I was checking for reviews when I came across your story. The site has knowingly allowed this fraudster to advertise and con people. Since the luxury watch market works with considerably small margins, just a few percent makes a huge difference for any watch seller. We keep your money in our escrow account for 14 days after delivery of your watch. And since Chrono24 states that even sales outside of the platform that they have contributed to will be charged a fee, that is fine. So you can imagine my shock when I took it to my local watchmaker who inspected it and determined that it was 100% fake. Chrono24 simply helps facilitate the transaction. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. The monthly base price will remain unchanged. Most importantly, have your watch verified as soon as possible. What is probably Chrono24s main issue is the fact that they are pressured to produce results for their investors. Individual sellers always pay 6.5%. United States of America. This helps them stand out from all of the other listings as they have hidden the information for all of the other sellers. Displaying popular results for Chrono24 Payment Is Being Verified. For these commissions, Chrono24 offers all of the services, guarantees, and insurances that make these purchases so attractive. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Tom Scalisi is a freelance writer and editor with a passion for watches and everyday carry items. Im not sure who this special security team is, but somebody is not doing their job! Wich you all better luck using Chrono24. I asked for someone to call me back to help me with my concerns but no one called me back. Everything has been sorted. According to seller performance, there are five seller levels, ranging from 1-5. But the fact that Chrono24 didnt understand something so basic that people want to know who the seller is in particular when it comes to items for possibly tens of thousands, even hundreds of thousands of dollars, is a further example of Chrono24s lack of understanding of the market. Anytime you trade money for goods or services, theres a risk involved. hello[@]millenarywatches.com The next step is the summary of the listing. After the doubling of Chrono24s sales fee in 2018, one user wrote: Just deleted their app. Within an hour a buyer from "www.zeitauktion.com" offered me less for it - after doing research I found that zietauktion is owned by Chrono24 both German companies. Shall a problem arise, they will not, nor are able to offer any guarantees whatsoever. Kjell. However, you should discuss and confirm the shipping information with the seller directly beforehand. Till today they cant give me a proper answer or an estimated time for the problem to be solved chrono24 cancel order. I bought a rolex off a seller, wired the funds and for days they kept on making excuses the money had not arrived when it had. And in the case of an issue, Chrono24 will likely side with the buyer in order to live up to its heavy promotion of buyers security. The company has been in business since 2003. HSBC will have a desk who can do this, but you'll have to find out how to get to the proper person who can help. There is no receiving limit using PayPal. And we would agree. Thus, you have time to carefully inspect your order knowing your money is safe in our account. For more information on changing your address, email Maine Revenue Services at Relief.Payment@maine.gov or call 207-624-9924. You can purchase a watch just as easily. Its evident that Chrono24 wants full control and full power in every way possible. The issue is that because Chrono24 is such a large player in the watch industry online, it also becomes a reference point that people go to get an idea about what the market price is. I've purchased 3 very nice watches on Chrono24 and all transactions have gone perfectly. Paid $750, nothing ever came in the mail. However, you can establish a notable presence and secure the Instagram blue check by making sure you dominate the search around your name! Theres nothing inherently wrong with anything Chrono24 does. Many listings offer payment processing on Chrono24. Thus, you have time to carefully inspect your order knowing your money is safe in our account. But they answer quickly by contacting them, you should ask them why. And it is the type of thing that makes people leave the platform. Furthermore, they banned the use of logos in the listings and will deactivate any listings that contain logos, watermarks, or any other reference to the seller. Payment via Chrono24's secure Escrow Service. In 2020-2021, Chrono24 announced a new way of charging their commission fee for the sale of watches. And many times, it has been substantial increases. : I evaluated and comment my experience on Timeless Dials at Chrono25 but, and I dont know why, I cant see it published. Arnold & Son TEC1 Tourbilli A lot to choose from, watch webpages are great and buying experience is very smooth. But Chrono24s mediation process has some major flaws to it that can cause serious headaches for sellers, regardless if you are a private seller or a professional dealer. But whilst Chrono24 is just a small part of all the watches being sold, its the largest online platform. Therefore, we carefully check all our timepieces to ensure their authenticity and that everything is in its order. Contact us by WhatsApp, Livechat or Email. But thats a merit you cannot rely on forever. Most US banks are clueless when it comes to anything that isn't dollar denominated. Many of these well-documented issues revolve around watches with straps made from crocodile or alligator leather. Chrono24 people great and responsive with a query. Setting up a Trusted Checkout Transaction is free for both watch buyers and sellers. Create a visual infographic design from ready-made templates or start one from scratch in a feature-rich online editor. After entering some other details, such as movement and caliber information, case material, strap material, and any mods, youre ready to add some pictures. Dont recommend to anyone. The purpose was of course to prevent its users from contacting the seller outside of the platform. Now I understand showing ID, but why wouldn't I be able to black out non-pertinent information? This is actually a big reason why Chrono24 has received some negative attention. He wants to ship it 800 feet instead. a. As such, theres no consistent list of brands or inventory. Many sellers make between 10~20% gross which is not a lot as there are other costs involved aside from just the listing fee, commission charges, currency exchange losses, and human resources needed.. What should I do if I want to return an item? Assuming they're not incompetent (a stretch at times) then they genuinely may not have received the message. Thanks to the Chrono24 Escrow Service, your payment is fully covered. chrono24 customer service number. Please wait until payment verification is finished. This is where Chrono24 makes its money. link to the chrono24 posting https://www.chrono24.com/rolex/datejust-steel-36mm-18k-fluted-bezel-silver-t-swiss-dial--id17503786.htm?checkoutId=3035521&showAll=1, https://www.chrono24.com/rolex/datejust-steel-36mm-18k-fluted-bezel-silver-t-swiss-dial--id17503786.htm?checkoutId=3035521&showAll=1. Submit a complaint and get your issue resolved. Over 72,000 of those watches are Rolexes and almost 35,000 Omegas. Christopher Thompson How can I pay for an order using an escrow service. Ive never had an issue with the buyer and once had an issue with US customs that took a week to resolve.